One Conversation That Counts:
Navigate Difficult Discussions with Confidence
Difficult conversations are unavoidable in the workplace. Giving feedback, addressing conflict, or pushing back professionally can feel high-stakes and uncomfortable. This 1-day workshop equips participants with practical strategies to navigate these conversations confidently and humanely.
Using the L.U.M.I.N.A™ Framework, participants learn to listen, understand, influence, and align for action, turning challenging discussions into opportunities for trust and collaboration.
Workshop Objectives
By the end of the workshop, participants will be able to:
· Approach difficult conversations with clarity, calm, and confidence
· Communicate honestly while maintaining trust and relationships
· Influence outcomes without aggression or fear
· Apply practical strategies to navigate conflict and high-stakes discussions
Workshop Outline
Module 1: The Art of Conversations That Count
· Recognize common challenges and emotional barriers
Module 2: Introducing the L.U.M.I.N.A™ Framework
A practical tool to communicate with clarity, connection, and influence
· L – Listen Actively
· U – Understand Perspectives
· M – Mirror & Acknowledge
· I – Influence with Intention
· N – Navigate Conversations
· A – Align for Action
Module 3: Practical Application & Role Plays
· Develop a personal strategy for approaching real-life difficult conversations with confidence
· Learn how to anticipate reactions, manage emotional triggers, and maintain composure under pressure
Module 4: Closing & Action Planning
· Apply L.U.M.I.N.A™ to real workplace scenarios
· Apply techniques to turn challenging conversations into opportunities for stronger relationships and trust
· Build a toolkit to influence outcomes, foster collaboration, and maintain credibility long-term
Key Takeaway
· Walk away with a simple, memorable L.U.M.I.N.A™ framework for handling difficult conversations
· Receive a workbook with exercises and tips to apply the framework immediately
· Gain practical skills to manage conflict calmly and confidently
· Learn to preserve and strengthen relationships while addressing challenging issues
· Build techniques to influence outcomes, foster collaboration, and maintain credibility
· Apply the framework beyond work to improve personal relationships and communication
Who Should Attend
· Working professionals at all levels
· Individuals who want to communicate more clearly and confidently
· Anyone looking to improve how they express ideas, influence others, and present themselves at work
Methodology
· Experiential Learning: Real-play scenarios, peer coaching, and guided facilitation
· Self-Discovery: Gain insights into your communication habits and blind spots
· Practical Framework: Apply the L.U.M.I.N.A™ Framework for immediate use at work
Testimonials
"Great lively session with Hazel who was very knowledgeable on the subject."
"Wonderful session. Definitely a need to level up your communication skills."
"I’ve always been a very socially awkward person who tended to avoid people but this workshop helped me to step out of my comfort zone and allowed me to discover that I wasn’t that bad at speaking to a large audience or at interviews at all. I also learned more about myself in the process."
Profile of Hazel Tan
Hazel Tan brings a rare combination of corporate experience, coaching depth and real-world relevance into every workshop she delivers.
With over a decade in corporate communications, public relations and marketing, Hazel has worked in environments where clear messaging, stakeholder management and high-stakes conversations were part of daily work. She understands firsthand the challenges professionals face, struggling to speak up, navigating difficult conversations and balancing performance with personal wellbeing.
Driven by a deeper purpose to support individuals more holistically, Hazel transitioned into entrepreneurship and is now the Co-Creator of Growth Luminance, a mental wellness company focused on helping individuals build clarity, resilience and self-awareness in today’s demanding work environment.
In her current work, Hazel partners with organisations such as e2i and Workforce Singapore (WSG), where she delivers workshops and talks to working adults on communication, mental resilience and personal effectiveness. As an Associate Coach with e2i, she works closely with jobseekers and professionals in career transition, supporting them in career clarity, resume development, interview preparation and confidence building. This ongoing engagement gives her deep, ground-level insight into the evolving needs and challenges of today’s workforce.
What sets Hazel apart is her ability to bridge communication skills with human behaviour and mindset. Her workshops go beyond teaching what to say. They help participants understand how to show up, connect authentically and communicate with intention in real workplace situations.
Hazel is known for her heartfelt sharing of real-life experiences and her strong presence in creating safe, supportive learning spaces. Participants often resonate with her authenticity and leave her sessions not just with skills, but with renewed confidence and clarity.